Email Tracker

Support

Most questions are answered below. If yours is not, email us at support@email-tracker.app.

Quick fixes

An open is not showing

Check the usual suspects first: the recipient may have Apple Mail Privacy Protection turned on, their mail app may block remote images, or they simply have not opened the email yet. Opens from your own device and network are ignored on purpose, and so is anything in the first 60 seconds after the tracked email is created.

The compose sheet does not open

Email Tracker sends through Apple Mail, so the Apple Mail app has to be installed on your iPhone with at least one account signed in. Add your Gmail, Outlook, iCloud or Yahoo address in Settings, Apps, Mail, Mail Accounts, then try Send Email again.

Testing it on yourself does not work

That is expected. To avoid false positives the app ignores opens from the sender device and network, and repeat opens from the same reader within 5 minutes count once. Send a test to someone on a different network, or to a second device on mobile data with images set to load.

The location looks wrong or is missing

Location comes from the IP address that loaded the tracking pixel, so it is approximate. VPNs, corporate networks and mobile carriers move it, Gmail hides it behind Google’s image proxy, and opens from data-centre addresses show no location at all.

Cancel your subscription

Subscriptions are billed by Apple, not by us. On your iPhone open Settings, tap your name at the top, tap Subscriptions, select Email Tracker and tap Cancel Subscription. You keep access until the end of the paid period.

Ask for a refund

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, find the Email Tracker purchase and request a refund there. Write to us if you would like us to look into what went wrong.

Common questions

Which iPhones and iOS versions are supported?

Email Tracker runs on iPhone with iOS 17 or later. There is no iPad-specific version, no Mac or Windows app, no browser extension and no Android version.

Do I need to give Email Tracker access to my mailbox?

No. There is no sign-up and the app never signs in to your email account or reads your messages. It only knows about the emails you start inside the app.

Can I track a reply or an email I wrote in another app?

No. Only emails composed through Email Tracker carry the tracking pixel. If you reply from the Mail app directly, that reply is not tracked.

What information does Email Tracker store?

The subject of each tracked email and its open events, which include the IP address that loaded the pixel, the approximate location derived from it and the mail client reported by the reader. The app also uses Adapty for subscriptions, Firebase for Remote Config, App Check and analytics, and Apple push notifications.

How do I delete my tracked emails?

Delete a tracked email in the app to remove it from your list. If you want your data removed from our side as well, email us from the address you would like us to look up and we will take care of it.

I have a question that is not listed here.

Email us at support@email-tracker.app and we usually reply within 24 hours. Telling us the subject line of the tracked email and roughly when you sent it helps us check what happened.

Guides

Still need help?

Send us the details and we will get back to you, usually within 24 hours.

Email support@email-tracker.app